Ardsley Foot Care

Terms and Conditions of Service

Effective date: 6 March 2026

Version 1.0

Legal entity

Victoria Chadwick, sole trader, trading as Ardsley Foot Care

Contact details

Telephone Number: 07361 591 007
Email Address: [email protected]

These Terms and Conditions apply to all services supplied by Ardsley Foot Care to private patients, relatives booking on a patient’s behalf, and any care home, residential setting, supported living setting, church, club, workplace, or other venue arranging services.

By booking, accepting, or receiving a service from Ardsley Foot Care, you confirm that you have read and accepted these Terms and Conditions.

1. Scope of Services

Ardsley Foot Care provides routine foot health and related services within the practitioner’s training, competence, insurance cover, and lawful scope of practice.

• nail cutting and filing;

• reduction of thickened nails;

• hard skin and callus reduction;

• corn care;

• routine foot health maintenance;

• foot health assessment;

• circulation screening where offered;

• foot care advice; and

• other non-surgical foot health treatments reasonably offered from time to time.

Services are provided on a best endeavours basis using reasonable care and skill. No guarantee is given that any treatment will completely resolve, cure, or permanently prevent a condition.

2. Not a Medical or Emergency Service

Ardsley Foot Care is not an emergency service.

Services supplied are intended for routine foot health maintenance and conservative treatment only, unless expressly stated otherwise in writing. Ardsley Foot Care does not provide:

• emergency medical treatment;

• diagnosis of systemic disease;

• prescribing services;

• treatment outside the practitioner’s competence or insurance cover; or

• any service that legally requires a podiatrist, nurse prescriber, GP, or other regulated clinician, unless separately confirmed.

If you have severe pain, spreading infection, heavy bleeding, sudden swelling, suspected DVT, suspected gangrene, acute diabetic foot concerns, or any urgent medical issue, you must seek urgent medical attention via your GP, NHS 111, or emergency services as appropriate.

3. Eligibility, Capacity, and Authority to Book

You must be aged 18 or over to enter into a contract for services, unless a parent, guardian, attorney, deputy, or other authorised representative is booking on your behalf.

If you book for another person, you confirm that:

• you have authority to do so;

• the patient is aware of the booking, where reasonably possible;

• the information you provide is accurate to the best of your knowledge; and

• you will remain responsible for charges if the booking is made in your name, unless agreed otherwise in writing.

Where there are concerns about mental capacity, confusion, memory impairment, or vulnerability, Ardsley Foot Care may require a family member, attorney, deputy, carer, or responsible site representative to be involved before treatment proceeds.

4. Bookings and Formation of Contract

A booking may be made by telephone, text, email, website, social media, in person, or through a third party acting on the patient’s behalf.

A contract is formed when Ardsley Foot Care confirms the appointment.

Bookings are accepted subject to availability, suitability, travel practicality, and clinical appropriateness. Ardsley Foot Care reserves the right to decline or cancel a booking where this is reasonable, including where:

• the requested treatment is not clinically appropriate;

• the location is unsafe or unsuitable;

• essential information has not been provided;

• payment terms have not been met;

• the patient is outside the service area; or

• the matter is outside the practitioner’s competence, scope, or insurance.

5. Home Visits and Site Visits

Where services are provided in a patient’s home, care home, workplace, community venue, or similar setting, the patient or booking party must ensure that:

• safe and reasonable access is available;

• a clean, dry, suitably lit, and adequately heated space is available;

• a suitable chair or seating arrangement is available where required;

• pets are secured where necessary;

• smoking is not taking place in the treatment area during the appointment; and

• there is no abusive, threatening, sexualised, discriminatory, violent, or unsafe behaviour.

Ardsley Foot Care may refuse, end, or postpone a visit where the environment is unsafe, unsanitary, inaccessible, or otherwise unsuitable.

If a visit cannot proceed for reasons outside Ardsley Foot Care’s control after arrival, the full call-out charge or appointment fee may still be payable.

6. Initial Assessment and Ongoing Care

An initial assessment may be required before treatment, particularly where:

• the patient is new;

• the patient has not been seen for an extended period;

• there have been changes in health, medication, mobility, circulation, cognition, or risk; or

• the practitioner reasonably considers a longer or more detailed appointment is required.

Ardsley Foot Care may require a patient who has not been seen for more than 3 months to book an initial or reassessment appointment before routine treatment resumes.

7. Prices and Charges

Current prices are those published on the Ardsley Foot Care website, price list, booking message, or otherwise confirmed at the time of booking.

Prices may change from time to time, but changes will not affect an already confirmed appointment unless:

• additional time is needed due to undisclosed complexity;

• extra services are requested and agreed at the appointment; or

• the original booking was based on inaccurate or incomplete information.

Additional charges may apply for:

• complex or thickened nails;

• extensive hard skin or corns;

• added treatment time;

• parking charges, where clearly stated in advance;

• specialist products supplied; and

• failed access, missed appointments, or late cancellations under these Terms.

8. Deposits, Booking Fees, and Payment

Ardsley Foot Care may require payment in advance, a booking fee, or a deposit to secure an appointment.

Unless otherwise agreed in writing:

• payment is due in full at the time of the appointment; and

• accepted payment methods are those stated at booking.

Any booking fee or deposit is non-refundable except where:

• Ardsley Foot Care cancels the appointment and does not offer a reasonable alternative; or

• the law requires a refund.

Where an invoice is issued, payment must be made within 7 days unless another term is stated on the invoice.

Late payments may result in further appointments being withheld until the account is cleared.

9. Late Arrival, Missed Appointments, and Failed Access

If the patient is late, Ardsley Foot Care will try to continue the appointment where reasonably possible. However:

• appointment time may be shortened;

• treatment may be limited to what can safely be completed; and

• the full appointment fee may still be charged.

A missed appointment includes, without limitation:

• the patient not being present;

• the door not being answered;

• the patient refusing treatment on arrival without a valid clinical reason;

• no safe access being possible; or

• the patient being unavailable within a reasonable waiting period.

Where an appointment is missed or cannot proceed after Ardsley Foot Care has travelled, the full appointment fee or applicable call-out charge may be payable.

10. Patient Cancellation and Rearrangement

If you need to cancel or rearrange, you should give at least 48 hours’ notice.

Unless the law says otherwise:

• more than 48 hours’ notice: no cancellation charge, and any transferable booking fee may be moved to a new appointment at Ardsley Foot Care’s discretion;

• less than 48 hours’ notice: up to 100% of the appointment fee may be charged; and

• same-day cancellation or non-attendance: up to 100% of the appointment fee may be charged.

Ardsley Foot Care may waive charges at its discretion in genuine emergencies, but is not obliged to do so.

11. Ardsley Foot Care Cancellation or Rearrangement

Ardsley Foot Care may rearrange or cancel an appointment where reasonably necessary, including because of illness, vehicle problems, severe weather, family emergency, unsafe conditions, clinical concerns, or events beyond reasonable control.

Where Ardsley Foot Care cancels, you will be offered either:

• a rearranged appointment; or

• a refund of any sums paid for the cancelled service.

This will be your sole remedy unless the law provides otherwise.

12. Cooling-Off Rights for Distance and Off-Premises Bookings

Where your booking is made online, by phone, by email, by text, through social media, or in another way that creates a distance contract, or where the contract is made at your home or another location away from Ardsley Foot Care’s business premises as an off-premises contract, you may have legal cancellation rights.

Subject to any legal exception, you may cancel within 14 days of the contract being made.

However, if you ask Ardsley Foot Care to begin the service during that 14-day period, you expressly agree that:

• the service may begin before the cooling-off period ends; and

• if you later cancel after the service has started, you may have to pay for the part of the service already provided.

If the service is fully completed within the 14-day period at your express request, you acknowledge that your legal right to cancel may be lost once the service has been fully performed.

Nothing in this clause removes any statutory rights you may have.

13. Medical Information and Duty to Disclose

You must provide complete and accurate information, to the best of your knowledge, about anything that may affect treatment, including:

• medical conditions;

• diabetes;

• poor circulation;

• neuropathy;

• anticoagulants or blood-thinning medication;

• allergies;

• infections;

• broken skin;

• recent surgery;

• current treatment from a podiatrist, GP, district nurse, tissue viability nurse, or hospital team; and

• any history of fainting, seizures, MRSA, or significant infection risk.

You must also tell Ardsley Foot Care about any change in medication, diagnosis, injury, mobility, or symptoms before treatment starts.

Ardsley Foot Care is entitled to rely on the information provided. Ardsley Foot Care is not responsible for loss, harm, delay, or unsuitable treatment decisions arising from inaccurate, incomplete, or misleading information supplied by or on behalf of the patient.

14. Consent to Treatment

Treatment will only be provided where valid consent is obtained.

Consent may be verbal, written, or recorded in clinical notes, depending on the circumstances. A patient may withdraw consent at any time before or during treatment.

Ardsley Foot Care may refuse or discontinue treatment where:

• consent is unclear or withdrawn;

• the patient appears unable to give informed consent and no authorised person is available;

• treatment is not clinically appropriate;

• there are safeguarding concerns;

• the patient behaves in an abusive, sexualised, or unsafe manner; or

• continuing would breach professional boundaries, infection control, insurance terms, or the law.

If treatment is stopped for a valid clinical, safety, or conduct reason, the appointment fee may still be charged in full or in part.

15. Clinical Judgement and Referrals

Ardsley Foot Care will use professional judgement in deciding whether treatment is appropriate.

Ardsley Foot Care may refuse to carry out all or part of a treatment and may advise referral to a podiatrist, GP, pharmacist, district nurse, urgent care, or other clinician. Examples include suspected infection, ulceration, unexplained swelling, suspicious lesions, severe vascular compromise, acute diabetic foot concerns, or conditions outside scope.

Any referral recommendation must be taken seriously. Ardsley Foot Care is not responsible for loss arising from a patient’s delay or refusal in seeking further medical advice after referral or warning.

16. Infection Prevention and Cross-Infection Control

Ardsley Foot Care operates infection prevention and control procedures, including cleaning, disinfecting, sterilisation or single-use consumables as appropriate to the treatment.

You must inform Ardsley Foot Care before the visit if the patient has:

• a contagious infection;

• vomiting or diarrhoea;

• an infectious skin condition; or

• COVID-like symptoms or other significant transmissible illness where attendance would create unreasonable risk.

Ardsley Foot Care may postpone treatment where proceeding would create unreasonable infection risk.

17. Treatment Results, Aftercare, and Recurrence

Some foot health conditions are recurrent by nature. Routine care may improve comfort and foot condition, but results vary and may depend on age, circulation, underlying health, biomechanics, footwear, self-care, and compliance with advice.

Ardsley Foot Care does not guarantee:

• permanent resolution;

• pain-free outcomes in every case;

• that recurrence will not happen; or

• that cosmetic appearance will meet a particular expectation.

You agree to follow reasonable aftercare advice. Ardsley Foot Care is not responsible for avoidable worsening caused by failure to follow aftercare guidance, self-treatment after the appointment, or failure to obtain recommended medical review.

18. Photographs and Records

Ardsley Foot Care may keep clinical notes, treatment records, appointment history, and where appropriate clinical photographs for record-keeping, continuity of care, insurance, complaints handling, legal compliance, and safeguarding.

Clinical photographs will only be taken where appropriate and, where required, with consent.

No patient-identifiable photograph will be used for marketing, training, testimonials, social media, or promotional purposes without separate express permission.

19. Products and Retail Items

Where creams, dressings, devices, or other products are supplied or recommended:

• they are provided or suggested in good faith;

• you remain responsible for checking ingredients and suitability where known sensitivities exist; and

• Ardsley Foot Care is not liable for misuse, overuse, or use contrary to instructions.

Product recommendations are not a substitute for medical advice.

20. Data Protection and Confidentiality

Ardsley Foot Care will process personal data in accordance with applicable UK data protection law.

Because foot health services involve health information, Ardsley Foot Care may process both ordinary personal data and special category health data where necessary to:

• assess suitability for treatment;

• provide care and maintain clinical records;

• communicate about appointments;

• take payment and recover sums due; and

• meet insurance, legal, safeguarding, regulatory, or complaint-handling obligations.

Information may be shared where reasonably necessary with the patient, a person authorised by the patient or otherwise legally entitled to act for them, or a GP, podiatrist, nurse, hospital, pharmacist, social worker, care setting, safeguarding body, insurer, solicitor, regulator, or public authority where disclosure is necessary, lawful, and proportionate.

Ardsley Foot Care will take reasonable steps to keep information secure. However, no method of electronic storage or transmission is ever completely risk-free.

A separate Privacy Notice should be made available and forms part of the information given to patients.

21. Safeguarding and Vulnerable Patients

Where Ardsley Foot Care reasonably believes a patient may be at risk of abuse, neglect, exploitation, self-neglect, or serious harm, information may be shared with an appropriate safeguarding authority, healthcare professional, or responsible person where lawful and necessary.

Ardsley Foot Care may also refuse private instructions from a third party where this appears contrary to the patient’s welfare, rights, dignity, or best interests.

22. Standards of Behaviour

Patients, relatives, carers, and third parties must behave respectfully.

Ardsley Foot Care has zero tolerance for:

• abuse;

• threats;

• harassment;

• discriminatory language or conduct;

• sexual comments or behaviour;

• intoxication creating risk;

• unsafe animals or unsafe premises; and

• any conduct placing the practitioner at risk.

Ardsley Foot Care may end the appointment immediately in such circumstances and charge the full appointment fee.

23. Complaints

If you are unhappy with any aspect of the service, you should raise it as soon as possible so that matters can be reviewed promptly.

Complaints should be sent by email to [email protected] with relevant details, including the patient’s name, appointment date, and the issue complained of.

Ardsley Foot Care will aim to acknowledge complaints within 5 working days and respond within a reasonable time.

Nothing in this clause affects your legal rights.

24. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights or remedies that cannot lawfully be excluded or restricted under consumer law.

Subject to the paragraph above, Ardsley Foot Care shall not be liable for:

• any loss not caused by a breach of these Terms or by negligence;

• any loss that was not reasonably foreseeable;

• any indirect or consequential loss;

• deterioration caused by underlying disease processes, poor circulation, neuropathy, infection, or other pre-existing clinical risks not caused by negligence;

• any outcome materially contributed to by inaccurate, incomplete, or misleading information supplied by or on behalf of the patient; or

• any loss arising because the patient refused referral, delayed obtaining medical advice, or failed to follow aftercare.

Where the law provides a statutory remedy, including repeat performance or a price reduction where applicable, those rights are preserved.

25. Events Outside Reasonable Control

Ardsley Foot Care is not responsible for delay, rearrangement, or cancellation caused by events outside reasonable control, including severe weather, flood, snow, illness, family emergency, road closure, vehicle breakdown, power or phone outage, or other force majeure event.

26. Intellectual Property and Website Content

All website content, wording, branding, logos, documents, photographs, and materials supplied by Ardsley Foot Care remain the intellectual property of Ardsley Foot Care or its licensors unless stated otherwise. They may not be copied, reproduced, or used commercially without permission.

27. Changes to These Terms

Ardsley Foot Care may update these Terms from time to time.

The latest version published on the website or otherwise supplied to you will apply to future bookings. The version in force at the date of booking will apply to the relevant appointment, unless a change is required by law.

28. Governing Law and Jurisdiction

These Terms are governed by the law of England and Wales.

Any dispute shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

END